Where do you deliver?

We deliver worldwide, except to Israel

How much does shipping cost?

We offer FREE worldwide shipping on orders above MYR 450.For orders MYR 450 and below:Malaysia - FREE*Rest of Asia - MYR 25Rest of the world - MYR 80*For orders within Malaysia, a min spend of MYR 50 applies. Orders under MYR 50 will have a shipping fee of MYR 10.

Do you ship to P.O. boxes

We do not ship to P.O. boxes at this time.

Where are your clothes shipped from?

We ship from sunny Kuala Lumpur, Malaysia! ☀️

When will my order be dispatched?

Please allow 1-4 business days for us to process and pack your order. 

When will my order arrive?

Your order will arrive within 2-7 business days after it ships depending on customs.*

How do I track my order?

Once your order has been shipped, we will send you a confirmation email with tracking.

Will I be charged customs and duties?

As much as we try to minimise issues relating to customs and import taxes, we unfortunately do not have control over them. If charged, customers are liable for all import duties, customs, and local sales taxes levied by the country where the order is being shipped to. Payment of these charges is necessary to release your order from customs on arrival. We are unable to advise on the levy amount as it varies depending on countries and regulations. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

*We do our absolute best to stick to these timeframes, but in the event of weather, carrier delays, production issues, or other extenuating circumstances, your delivery may take longer. Thanks for understanding!

What currency will my order be processed in?

All orders will be processed in Malaysian Ringgit (MYR). The currency converter is a convenient tool for your reference only.

What payment methods do you accept?

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Bank Transfer, Credit Cards, Debit Cards & PayPal. Note that additional exchange fees may apply if your currency is other than Malaysian Ringgit.

What is your returns policy?

We offer a 30-day returns policy from the day the item was purchased. To be eligible for a return, products must be unworn, undamaged and in their original condition and packaging accompanied by proof of purchase. We will not accept product returns due to normal wear and tear, stains, and accidental or cosmetic damages. Items sold on sale are not eligible for returns or exchanges.

How do I lodge a returns request?

For returns, please email hello@shopterrae.com with the subject 'Returns' and include your order number, name and the reason for the return. We will then provide you with instructions on where to send the returned items. Since you will be liable for any lost or damaged packages we highly recommend using a carrier that provides tracking services. Please note that you are responsible for shipping costs of returned items

When will I receive my refund?

Once we have received and inspected your items, please allow 5-7 business days to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once we've completed processing so you'll be updated on the status of the refund.

Do you accept exchanges?

We do not accept exchanges at this time. However, you may return the items within 30 days for your refund to be considered.

What should I do if I received a wrong/damaged product?

Oh no! So sorry about that. It's rare, but these things happen. If we sent you the wrong items or your items appear damaged, please send an email to hello@shopterrae.com with subject 'Wrong/Damaged' and include your order number, name and supporting photos with descriptions of the damaged items. Please note that requests must be submitted within 30 days of purchase.